Our strategy OUR LEVERS OUR ENTERPRISE CULTURE These challenges form the basis of our The fundamentals of our enterprise culture OUR AMBITION enterprise project, whose strategy is ensure that our internal practices are underpinned by4 PERFO RMANCE consistent with our objectives and establish To be a leading actor in the well-being of the elderly worldwidethrough LEVERS at the service of our customers: a solid foundation for the prosperity of our innovative housing, services and care, with the confidence of their families, operations. which preserve their quality of life and social relationships. Our organization is decentralised, DIGITAL demanding but respectful of the OUR CHALLENGES autonomy of teams on the ground. Protecting, facilitating and simplifying the way we do business Our strategic and operational choices are based on 3 MAJOR CHALLENGES: We have a global approach of care, integrating medicalisation of our homes in our daily operations. To offer the elderly the best TEAMS possible quality of life, whatever their fragilities. Committed and valued teams We want families to be actively involved in caring for their elderly relatives. To offer attractive jobs so that our staff are fully committed to their mission. REAL ESTATE Our comprehensive offering, which Sustainable places to live includes home care, providesfreedom that offer a good quality of choiceright up until the end of life of life To make ourhomes places of life open to the outside world and our teams creatorsof social links. Our homes are a homewhere residents’ y is respected reg privac ardless of their SUSTAINABLE condition. Photo by Mrs. Isabel Ribes, resident at the Saint-Anne home in Marseille (France). With her kind permission. DEVELOPMENT based on the E/S/G pillars 16 17 4202 TROPER YTILIBANIATSUSPUORG RUO