ZOOMON . . . Improving laundry ergonomics Training and skills In order to improve working conditions and reduce accidents and musculoskeletal disorders, DomusVirnising and adapting its laundries. Washing, drying, folding and ironing areFrance has focused on mode development physically demanding tasks that require special attention. The laundries have therefore been adapted by: • Equipping them with ErgoCert-certified washing machines and dryers, the first internationally recognised body for the ergonomic certification of products, processes and services. Why are we doing it? This equipment, which focuses on ergonomics, allows work to be carried out at the correct height. It is also designed to consume as little water and energy as possible. As part of our commitment to improving quality of Training also plays a key role in the rollout of our • The installation of ironing stations that can be adjusted to the height of the staff and equipment that life at work and to ensuring optimal service quality, sustainable development roadmapby raising supports the iron during ironing. we actively invest in training and skills development. awareness and training our employees on a wide • Purchase of laundry bins with movable bottoms to maintain a constant height, automatic detergent range of social, environmental and governance Our goal is to enable our professionals to acquire issues. dispensers based on washing programmes and, as an option, folding tables with variable heights. the skills and attitudes essential to the performance • Where possible, choose laundry that does not require ironing. of their jobs and their professional development. ZOOMON. . . JADBOT, the voice assistant for healthcare assistants This voice assistant is designed to support and facilitate the tasks of healthcare assistants, including distributing breakfast by eliminating paper forms. It improves service quality, facilitates integration when starting a new job and organising work, relays alerts resident requests,( technical problems, etc.) and is proving to be a useful engagement tool. In addition, the voice assistant helps to overcome reading difficulties encountered by some employees. In 2024, the assistant was rolled out for testing in five residences, with extremely positive feedback on its relevance, usage rate by healthcare assistants and the increase in quality. The aim is now to roll it out more widely and to different profiles. 68 69 4202 TROPER YTILIBANIATSUSSEGNELLAHC LAICOS DNA LATEICOS RUO