How do we do it? • At the individual level: it will help develop tools and Discussions on the establishment of this body,France is the first country to have set up a CNF services that facilitate relationships between older its scope, its missions and its functioning beganfollowing DomusVi’s decision to extend this body to all National Family Councils, advisory bodies topeople, their loved ones and professionals. in France in 2022 with a consultation involving all countries where the Group is present. strengthen communication between families stakeholders: the France Management Committee, Each CNF is composed of representatives of Group and country directors, employees in home,In France, the CNF met for the first time in May 2023. and DomusVi residents’ families and loved ones, selected for two Spain is the second country to have set up a CNF in families and residents. This collaborative work made In 2022, the DomusVi Group decided to create ayears by random draw. it possible to define the role of this body and led 2025. , National Family Council (NFC) in all countries where The rollout of CNFs in the countries where we operate in March 2023, to the adoption of the Char ofter it operates, to respond to this fundamental aspect follows a roadmap led by the Family Advice and the National Family Council, applicable to all countries of the quality of our services and the well-being of Mediation Department. in which DomusVi operates. our residents. In each country, this advisory body involves families in our governance. We have also dedicated a Group function to thisRollout of National Family Councils ZOOMON. . . initiative: the Family Councils and Group Mediation Department. The Dutch Cliëntenraad This organisation allows us to implement the principle From 2021 onwards, in accordance with Dutch law of 20181, the Netherlands established a Central Client Council (Cliëntenraad, with a maximum of 9 members, each representing one or more homes) of a representative advisory body for families in each and a local council at each institution. The Central Client Council represents the common interests of country, while respecting local specificities and The roadmap for creating all Martha Flora clients. These councils, which are independent and autonomous bodies, encourage challenges. The functioning of these advisory bodies National Family Councils: client involvement to ensure that clients, their families and their legal representatives are involved as is governed by: much as possible in the daily life of their home and the care and services provided to them. First point • At Group level, by the Family Council Charter1 of contact, the Local Council (2 to 5 members) represents the common inerests o the clents of tt f i he , home concerned. Where necessary, the Local Council informs the Central Council if the issue exceeds which sets out the main principles and specifies the local level. In accordance with Dutch law of 2018, the Central Client Council gives its opinion our commitments. and approval on proposed decisions that go beyond the scope of a home. Each Local Council gives its • At country level, by the internal rules drawn up by opinion and approval on proposed decisions that concern only its own home. each National Family Council with the help of the 2023 Family Council and Group Mediation Department. Responsibilities of the National Family Council In accordance with the Family Council Charter, each CNF operates at several levels: 2025 • Nationally: through its representativeness, it aims to express the expectations of 20,000 families regarding improvements to DomusVi’s services in France. 2026 • At the local level: it aims to strengthen the participation of elderly people and their loved ones in the life and improvement of the quality of the facilities that support them. 2027 1. Please refer to www.domusvigroup.com 1. The 2018 Act on Client Participation in Institutions (Wmcz 2018). 110 111 4202 TROPER YTILIBANIATSUSSEGNELLAHC ECNANREVOG RUO