ZOOMON . . . Quality of care in France In France, the quality-of-care approach materialises in a reflection on the definition of ‘care commitments’. These commitments should enable DomusVi to assert its specificities in the taking care. In 2024, this reflection was based on interviews and workshop days, bringing together field teams and support teams. In 2025, work on these commitments will continue with the formation of a working What a pleasure it is to discover the group per ‘care commitment’. The aim is to enable the teams to take ownership of these commitments. professionalism and commitment Initially conducted in France, this review is intended to be extended to other countries in which the of these directors who are leading Group operates. their teams, residents, relatives, their organisations and the resources of their local areas The Group quality reference framework: One sheet will be produced for each theme. The aim towards a smooth transition, a framework for consistency is to finalise the Group quality reference framework towards zero a day, 7 days a week, in the first half of 2025. It will be discussed regularly both for the quality of life of ANNIE DE VIVIE Launched in 2023, the Group quality referencewith our operational staff, presented to the Societal residents and their loved ones, framework aims to define an evolving Group standard Member of the jury for the best home project based on themes common to all our operations,and Social Commission and then approvedby the and for the quality of life at work. 2024, gerontologist and founder of Agevillage Group Executive Committee. incorporating a continuous improvement approach that complies with nationalregulations and specificities. Home Resident The main purpose of bringing together our commu- nity of quality professionals is to provide them with ZOOMON . . . a forum and an opportunity to exchange ideas, • Complaint procedures • Hospitality: laundry (2024) • Hospitality: An innovative competition combining team commitment and quality of life particularly on issues and best practices. The work of the National Family Councils is intended to nourish • Risk management catering (2024) In June 2024, the first Best Home Project competition took place. DomusVi homes in France were invited the work of our quality professionals. • Residential project • Hospitality: to develop proposals defining strategic objectives, core values and action plans for the well-being (2024) social life (2024) Focused on our customer, resident and their living of our residents. • Crisis situations • End of life environment, the Group quality standard is a tool • Outdoor areas • Medicines and This competition encourages a comprehensive approach to elderly care, covering several for structuring and ensuring consistency and is pharmaceutical essential areas: medical care, social activities, staff training and continuous service improvement. part of our response to the challenges of service • Written policies and products Participants created detailed documents demonstrating their commitment to providing optimum care procedures (2023 quality and well-being. Supervised by the Group • Residents’ rights while respecting established health care standards. sustainable development department and country • Governance and management (2023) • Support for positive Between November 2023 and June 2024, more than 200 homes participated in this first edition. operations representatives, in line with our enter- behaviour The selection process was rigorous, involving initial assessments by regional juries, followed by a prise culture, this standard applies mandatorily to all • Residential facilities • Rooms • I nfection control thorough review by a national jury. The national jury included leading experts in gerontology and elderly our operations, with each country developing its (2024) care, such as Annie De Vivie, gerontologist and founder of the Agevillage website, Jean-Daniel Remond, own roadmap for its implementation. • Quality of care president of OLD UP, and Thierry Martin, member of the National Family Council. The jury selected Quality teams met in workshops starting in June 2023 • Personalised two projects as joint winners, each demonstrating in its own way professionalism, attention to the to develop the project around 20 themes covering support plan individual and commitment on the part of the teams. the essential aspects of resident care, 11 of which are • Admission and This competition, which will be repeated in 2025, is an important initiative to recognise and promote directly related to the resident and 9 to the resident’s contract (2023) excellence in care homes for the elderly, with a focus on innovation, compassion and support for care environment. our residents. 54 55 4202 TROPER YTILIBANIATSUSSEGNELLAHC LAICOS DNA LATEICOS RUO