How do we do it? To support our teams daily, we provide psychological support in all our countries, as well as training for our The training courses I run are When it comes to health, safety and well-being at managers. places for sharing, across all work, our actions are developed in collaboration Well-being at work job roles, which transform our with the relevant stakeholders, wherever possib.le practices for the physical and New tools andprocesses, training, support,We believe that well-being at work depends on a mental well-being of carers, partnerships... These measures are rolled out natio- multitude of factors: suitable workspaces, conditions by promoting the independence nally or locally, depending on needs and situations, that promote employee autonomy, management of those we support, in a and focus mainly on three areas. Prevention is at the methods that encourage listening and kindness, Zero Carry approach. heart of our approach. and opportunities for team bonding. BÉNÉDICTE Musculoskeletal risks From yoga classes to extra days off (Portugal), PRAP2S trainer and independence care provider, ongoing dialogue with social partners (France), nurse SSIAD/ESA coordinator, Clamart Home Musculoskeletal risk assessments are conduc-and the presence of a ‘trusted person’ to facili- Nursing Service Agency (92, France) ted regularly in all countries where we operate. tate communication (Germany), our homes are They have led to the implementation of variousrolling out a range of initiatives to ensure a fulfilling prevention measures: training platforms on riskyworking environment for everyone. movements and ergonomics, for example, or the ZOOMON . . . installation of appropriate equipment such as patient lifts or transfer rails. With its ‘Care and Independence’ approach, DomusVi combines good treatment and prevention Psychosocial risks of occupational risks For the past three years, we have been rolling out the ‘Care and Independence’ approach in France, Our professionals may be confronted with difficult an ambitious programme that meets four requirements: preserving residents’ independence, situations (aggression, end-of-life care, etc.), ensuring thatour care teamstreat them with dignity, reducing occupational risks and, lastly, which can potentially cause stress and suffering at continuously innovating in the care we provide to elderly people. work. This approach is based on three fundamental pillars of our care practices: • considering mobilisation as an integral part of care. • controlling spontaneous movements by residents. ZOOMON. . . • completely eliminating physical constraints for care staff through the ‘zero carrying’ principle. GCR Movil, a mobile solution to facilitate administrative task management by The rollout of this approach is supported by a network of nearly 70 dedicated trainers, healthcare workers enabling 220 nursing homes and 56 home care agencies to be involved in this virtuous movement. Over the past three years, 2,833 employees have benefited from this training (2,525 in nursing homes In Spain, the ‘GCR Movil’ project aims to equip nursing assistants and nurses with a mobile and 308 in home care), representing a total investment of 34,160 hours of training in 2024. device that allows them to record all work-related tasks directly on their phones and receive This educational effort is accompanied by significant material investments to improve the equipment useful information for patient care in real time. The goal is to free up time for our teams by makin itg rate in our facilities. In addition to reducing the risk of workplace accidents, the impact of this initiative easier to manage administrative tasks and improve service quality. The software installed on the mobile on staff retention has been particularly convincing: data from 2024 shows that the turnover rate among phones was developed in-house to best meet user expectations. trained employees is 8 points lower than the overall rate for the company in the nursing home sector, Between 12 and 20 devices are deployed in each facility, depending on its size. with an even more marked difference for home care workers. This approach perfectly illustrates our By the end of 2024, the ‘GCR Movil’ project had already been rolled out in 42 homes, and by the end of commitment to quality care, the well-being of our residents and the professional development of 2025, all our Spanish homes should be equipped with it. our employees. As part of the work of the Social and Societal Commission, some countries have decided to adopt the French approach to autonomy. Spain, in particular, has incorporated these fundamentals into its Humaniza project. 66 67 4202 TROPER YTILIBANIATSUSSEGNELLAHC LAICOS DNA LATEICOS RUO