In societal and social matters, shared humanity is at the heart of our approach, The contribution and work of the CNF in France and we take care of our employees as they take care of our customers. Created at the end of 2023, the French National Family Council published its first activity report in December 2024. This first full year of operation enabled the CNF to establish itself and launch three Our commitments are based on training our working committees, which, after conducting an assessment, worked on three topics chosen by teams, improving working conditions and the the CNF: the attractiveness of our professions, Social Life Councils and improving communication1 quality of care, and having a positive impact between families and professionals with and for residents. on the communities where we operate. The involvement of families in our country governance through the CNF feeds into the work of the Through our commitments and by putting Social and Societal Responsibility Commission and, beyond that, our thinking on the evolution and innovation at the service of our mission, adaptation of our service offer, our processes and, therefore, our business model. We wanted this we want to contribute to a society that values unique perspective from the families of our residents, which is deeply human and now an integral part the well-being of elderly, nurtures social ties of our approach, to be open, cross-functional and available to all. This shared humanity is an essential between generations, and is more resilient component of our governance and enterprise culture. in face of the challenges of ageing. MONIQUE MAINGUENAUD 71 years old, 31 years of career. Now a volunteer at the La Marquise home (Bussy-Saint-Georges, 77 - France). FOCUS THE SOCIETAL & SOCIAL RESPONSIBILITY COMMISSION When you do this job, you have to be human. Our Societal & Social Responsibility Commission brings on one part, the community of Human Resources managers and on the other part operational staff involved in our societal and social sus- tainability challenges. Its role is to translate the Group’s roadmap into action plans addressing the I started 31 years ago as a care assistant. I first worked We bring happiness to the residents: we see smiles, following challenges: quality of service and well-treatment, ealth and safet at ork, wel-being at wo,h y w l rk at the Eleusis home in Saint Thibault-des-Vigneseyes light up, life... There’s a family atmosphere and training and skills development for our professionals. (77, France) and for the last two years at theat DomusVi, in the way we support our residents. The community of Human Resources managers also shares best practices on other HR topics and draws La Marquise home in Bussy Saint Georges.That’s what defines DomusVi: caring for the body on working groups formed from DomusVi’s international HR community. In 2024, it worked mainly on DomusVi took over our Eleusis home. DomusVi trained and the mind. preparing and following up on the engagement survey conducted among all Group employees. me and placed their trust in me. I became a nursing assistant. We have had training to learn how to better I love interacting with the residents. Today, I volunteer Country quality managers workeon the Group quality reference framework under the aegis of Groupd at the La Marquise home. I remember all the resi- sustainable development team and country operations managers (see ‘The Group quality reference support residents and understand different condi- 4). tions, innovations that help us in our work, with care dents, the moments we shared, the emotions. framework’ on p.5 I used to take some of them at my home for coffee. Our approach is governed by our ability to implement our actions in the field. It involves experts and professionals who are very present to support us, Some have become friends. I remember their joys. professionals committed to our sustainability challenges, with ongoing dialogue between Group the carers. sustainable development and operations. Five years ago, DomusVi offered me the job of resident When you do this job, you have to be human. I passed activities coordinator. I was 66, and they wanted me to on my passion tomy daughter: today, she is assistant have a less strenuous job. Activities are part of care. manager at La Marquise Home. 1. ‘ Conseil de la vie sociale’ in France. 48 49 4202 TROPER YTILIBANIATSUSSEGNELLAHC LAICOS DNA LATEICOS RUO