QUALITY OF SERVICESAND WELL-TREATMENT 50 WORKFORCE &BREAKDOWN 62 HEALTH & SAFETY AT WORK AND WELLBEINGAT WORK 64 TRAINING AND SKILLS 69 DEVELOPMENT LOCAL SOCIO-ECONOMICIMPACT 74 FRENCH AND SPANISHFOUND ATIONS 78 I n societal and social matters, shared humanity is at the heart of our approach, and we take care of our employees as they take care of our customers. Our societal and social challenges 46 47 4202 TROPER YTILIBANIATSUSSEGNELLAHC LAICOS DNA LATEICOS RUO