How do we do it? Challenges of the duty of care Identified risks Risks description Governance and stakeholder involvement Perimeter The development and implementation of theWe have developed a risk map covering all our activi- Non-compliance with the eight Failure to respect freedom and protection of trade union rights, duty of care isled by the Group Ethics, Legal &ties, including within our value chain. The mapping Human rights fundamental ILO conventions. the rightto organise and collective bargaining, forced labour, CSR Department with the involvement of theprocess was accompanied by interviews with lack of minimum age, child labour, unequal pay and discrimination. & fundamental entire DomusVi executive community (see p.25), company executives, business experts and freedoms. key functions (sustainable development, Quality, stakeholders (including members of the French Violation of customer dignity. Abuse: violence, harassment, abuse of coercive measures, Human Resources, Operations, Accommodation &National Family Council) and is also based on the discrimination, failure to respect free will. Real Estate, Digital Transformation) and our teams results of our double materiality analysis (including r stakeholders), our Group risk Quality of care. Accident, unexpected discharge, medication error, and stakeholders. This consultation process hasfeedback from ou malnutrition/undernourishment. enabled usto identify the main risks and challenges mapping, reports from our various alert mechanisms relating to three areas: the environment, health & (HR, quality, whistleblowers), the personal data Staff shortage. The occurrence of a new pandemic or epidemic. safety, and respect for human rights. protection system, etc. Epidemic/pandemic Food contamination, water or air quality. The plan and its implementation procedures areIssues and risks presented to the Group Risk and Compliance Food contamination, Contamination of customers, employees or visitors. Committee, then to the Supervisory and StrategicEach risk map has been established based on (a) water or air quality. Orientation Committee (CSOS). Its implementationa comprehensive assessment of the potential Failure to ensure safety Deterioration of facilities and safety equipment: exposure of relies on the involvement of the executive commu- negative impacts on (i) the environment, (ii) health in establishments. customers, employees and visitors. nity and the bodies of the Group’s subsidiaries, & safety and(iii) respect for human rights asso- Breach of personal data Loss or unauthorised disclosure of personal or confidential data through their compliance officers. Each subsidiary ciated with our activities, and (b) the likelihood of protection regulations. (including health data). reports on the deployment of its system andoccurrence and severity. its effectiveness to the country’s governance Health & Security Malicious intrusion by third parties into infrastructure and information systems: disruption of activities, unavailability of IT body responsible for compliance, in which the Cyber-attack systems that could result in the loss, theft or disclosure of personal Group Ethics, Legal & CSR Department participates. (and health) data, risk of ransomware (loss of employment, partial or total unemployment), identity theft, blackmail and financial loss. Risk of corruption, money laundering, influence peddling or political Integrity influence that could lead to the loss of personal or confidential data (particularly health data) that is essential or related to a public authority (inspection, evaluation). Health and safety risks associated with poor working conditions for Occupational risks professionals: accidents at work/while travelling, psychosocial risks, musculoskeletal disorders, burnout. Environmental impact of Purchasing products and/or foodstuffs produced using methods the company’s activities, its that do not respect animal welfare. Overconsumption of resources subsidiaries and its partners (energy, water), food waste, and overproduction of waste. Environment in its business chain Pollution of water, soil or air. Climate risk mitigation Global warming (no reduction in the company’s carbon footprint), risk to homes (exposure and vulnerability). 118 119 4202 TROPER YTILIBANIATSUSSEGNELLAHC ECNANREVOG RUO