Sustainable Development Scorecards : commitments Employees Objectives and results Commitments ‘BY 2026’ 2023 Results 2024 Results Train and develop the skills 373,144 hours of training1 432,609 hours of training. of our employees. . SOCIAL & SOCIETAL DomusVi is committed Facilitate the professional 107internal promotions2 157 promotions and to developing skills development of our employees. and 310 internal mobility3. 264 internal mobility. Objectives and commitment of its Customers 2023 Results 2024 Results employees. Commitments ‘BY 2026’ Regularly measure the • Traning and skills satisfaction of 100% Commitment survey carried Commitment survey carried developement of employees viaan out in the first quarter of 2023. out in the third quarter of 2024. Regularly assess our 2 satisfaction surveys carried internal survey. out on all operations (apart from 2 satisfaction surveys carried DomusVi is committed customers’ satisfaction in e Netherlans).d out on all operations. terms of qality of serviceu th to sustainably Maintain the level of global improving the quality of and well-treatment. l Global satisfaction: 92.8% satisfaction of our employees. 64% commitment rate. 62% commitment rate. Globa satisfaction: 93.5% the homes, services and care we provide • Quality of service Increase the Net Promoter • Well-treatment Score by one point a year NPS : 40 NPS : 43 Objectives by 2026, starting in 2023. Employees 2023 Results 2024 Results Commitments ‘BY 2026’ Definition of indicators for 2024 data collection: percentage Our homes carry out initiatives of centres with at least one Objectives on a local scale that are as project involving local Consolidated group indicator Employees 2023 Results 2024 Results communities and description of not available: see details by Commitments ‘BY 2026’ close as possible to the needs the main prjects/programmes country. DomusVi is committed of their communities. o to working with its with local communities. Raise awareness of Quality of 100% of managers in France, stakeholders to improve Work Life and work conditions Spain and the Netherlands have 99.9% of managers have been its local socio-economic approach(OWL) for 100% of been made aware of OWL policy, made aware of OWL approach. impact. positions or responsibility. an actions planned in e otherd th countries. • Local socio-economic Each of our countries has DomusVi pledges to impact projects to support professional Each of our countries is carrying continuously improving Investing in projects to train integration (validation of prior out projects that support the quality of life and people who are unemployed. learning VAE, e-campus, parti- professional integration. working conditions of Reduce the number of work cipation in local and regional employees at work. accidents related to handling 1,253 accidents. 1,154 accidents. programmes). and carrying loads (2022 base). • Health and safety at work • Well-treatment Equip and train managers in 85.5% of managers trained in 1. Consolidated data considering perimeters restrictions in France and Germany (see section Training and skills development). theprevention of psychosocial Consolidated data not available. theprevention of psychosocial 2. The consolidated data does not include Germany or Ireland and takes into account the scope restriction applied to French operations (see section risks. risks. Training and skills development). 3. The consolidated data does not include Germany and takes into account the scope restriction applied to French operations (see section Training and skills development). 40 41 . 4202 TROPER YTILIBANIATSUSSEVLESRUO TIMMOC