DIGITIZING 87 The typical customer experience on a country-specific Motrio website is as follows: Homepage and editorial • Specific navigation for servicing • Reassurance and warranty • Find operations • Editorial pages • Drive to store • Multi-format and adaptive display Search and results pages • Advanced filters and criteria • List display • Prices Details of operations • Icons/images • Description of the operation and advice • Location of garages (contact, address) • Online appointments (with or without quotation) REVOCSIDHCRAESDNIF