Crédit Mutuel Group - 2018 Activity Report WHO WE ARE A BANK THAT BELONGS TO ITS MEMBERS AND CUSTOMERS MAKES THE SPIRIT OF ENTERPRISE BEATLOUD! _ The Crédit Mutuel group today is at the forefront of bankinsurance in France In an environment of profound technological and social disruption, the group and Europe. The group offers a diversified range of local services to a wide is stepping up the transformation of its business model based on a diversification range of customers, from private individuals and professionals to businesses strategy that affects all its business lines; of all sizes. Its responsive and highly effective growth model puts the customer it is enhancing both its position as a local multiservice bank and its shift to digital, at the center of all progress. so as to create more intense, proactive and efficient and relations between Its aim is to provide excellent relations and service to everyone throughout advisors and customers founded on a basis of continuing trust. the regions it serves. Combining a solid financial base and a fast pace of responsible development More than 100,000 employees – 82,000 salaried staff and 22,450 directors – and innovation, the Crédit Mutuel group is continuously reinventing itself for help 32.5 million customers, including nearly 30 million private individuals, the benefit of its customers. to achieve their plans on a daily basis. Its ambitions for the future are guided by the strengths of its growth model. The network of 5,700 branches, consisting primarily of the Crédit Mutuel, CIC, Targobank and Cofidis brands, is supplemented by a range of innovative and secure digital services to better serve its customers. Every day, the group’s practices combine performance and proximity, innovation that benefits people, soundness and solidarity. Its values of sharing, taking responsibility and listening are those of a different bank, a bank founded on solidity and solidarity that supports the development of the regional economy. 8 9