Crédit Mutuel Group - 2018 Activity Report HIGHLIGHTS OF 2018 A fast-paced March June year Publication Crédit Mutuel named of the group’s results May Best French Banking Group With a total net profi t of by World Finance _ GDPR enters into force The group won this award for the €3.054 billion, 2017 confi rms seventh time for its performance the group’s fi nancial solidity. A vital regulation for protecting our customers’ privacy: our advisors worked and solidity. Crédit Mutuel: the preferred to meet these newchallenges. Fête de la Musique 2018 December February banking brand in France Confédération Nationale (2018 Music Day) October CréditMutuel takes 11 prize inst As the offi cial partner since 2009 Enhanced customer Brand image the 2018 Bearingpoint - Kantar du Crédit Mutuel’s alongside the French Ministry of Culture, “Values and Differences” experience for the Casino Crédit Mutuel returns to the TNS Customer Relationship awards Shareholders’ Meeting Crédit Mutuel once again sounded campaign group with Lyf Pay screen with two signature fi lms. for the 11thtime. A meeting that confi rmed national unity the opening note for all the different In a television and digital media This partnership enhanced with new and backed Nicolas Théry, reelected types of music, refl ecting its values campaign, Crédit Mutuel highlights mobile apps offers customers a service Promoting research April for another six years as Chairman of sharing and openness. its identity through the special package that combines payment, and innovation of the confederation. relationships woven by its advisors. loyalty rewards and fi nancial services. The Crédit Mutuel Foundation National Sea Rescue Day Bicentenary of the birth of #Fiers de travailler Crédit Mutuel still no. 1 awards the Cooperative (Journée Nationale des Friedrich Wilhelm Raiffeisen au Crédit Mutuel Research Trophy. Sauveteurs en Mer) (Proud to work at Crédit Mutuel) November among French banks As the offi cial partner of this event, Crédit Mutuel paid homage to one of Launch of the national employer brand Posternak-Ifop’s Q4 2018 survey confi rms 33rdedition of the Victoires Crédit Mutuel reaffirms its values of the founders of cooperative banking campaign. Crédit Mutuel stands out Crédit Mutuel as the leader in the French de la Musique Awards solidarity serving the public interest. through the media and various events. in the European stress tests banking sector. Crédit Mutuel sponsored this July/August Crédit Mutuel is top of all the French banks Crédit Mutuel offers major music event for the Seniors Trade Fair Artifi cial intelligence in the extreme scenario. 17thyear in a row. (Salon des Seniors) is developed at Vivatech ultra-high-speed broadband For this 20 edition, employeesth Crédit Mutuel Alliance Fédérale and Merger of Nord Europe AGRIMUTUAL The Crédit Mutuel group further diversifi es at CNCM and and Crédit Mutuel IBM strengthen their partnership for Assurance (NEA) into replaces AGRISALON its services offer with ultra-broadband Île-de France rallied around to discuss building the bank of tomorrow through Groupe des Assurances Crédit Mutuel’s farming news website internet via “The Box” and the “Box Premier”. the subject of “living well at home”. AI solutions at the business lines. du Crédit Mutuel (GACM) is revamped and changes its name, Prodiges – Season 5 This merger strengthened GACM’s with a layout redesigned to ensure a position in the French and Belgian simplifi ed user experience. As its partner right from the fi rst program, markets. Crédit Mutuel also struck the fi rst note Crédit Mutuel CM11 changes for this stirring series. its name to Crédit Mutuel Death of Michel Lucas September Alliance Fédérale Crédit Mutuel joins This new name confi rms the dynamic Michel Lucas’s death marks the alliance between 11 Crédit Mutuel disappearance of a great architect of the Paylib community federationsand their local banks, Crédit Mutuel, who was a pioneer * A particularly innovative new Caisse Fédérale de Crédit Mutuel, in terms of using technology to serve “all-in-one” payment solution and Banque Fédérative du Crédit Mutuel people and implementing an ambitious available onLyf Pay. (BFCM) andall their subsidiaries. strategy of diversifi cation and growth. associatheque.fr NRJ Music Awards The Crédit Mutuel website dedicated Crédit Mutuel strikes the opening note to not-for-profit associations is at this 20th edition. revamped with new services. Anecdote Where did “Crédit Mutuel sets the tone” come from? The story goes back to 2002. The bank’s slogan at the time was “THE bank you can speak to”. The step across to “sets the tone” came quite naturally. And there it is. * see page 38. 18 19