Crédit Mutuel Group - 2018 Activity Report FOCUS EXPERTISES 3 biggest lenderrd Immobilier HOME for HOME LOANS SPECIALIST EXPERTISE TO LOANS +7.4% SERVICE CUSTOMER NEEDS CM-CIC Immobilier houses all the group’s expertise in real PRIORITIZING CUSTOMER estate business in a single organization. From land and real LOANS GRANTED estate development to rental management, our network of EXPECTATIONS IN 2018 subsidiaries is organized so as to guarantee our customers the Meeting demand for loans to purchase main residences and best offer in the market through a wide choice of top-quality providing fi nance for quality rental investments is a priority properties, rigorously selected by our real-estate experts. for the Crédit Mutuel group. Having risen to be the no. 1 real estate broker in France, MAIN HOME: A ROOF OVER YOUR HEAD notably through the sale of new housing units, the group is With interest rates remaining low, the volume of transactionsSOCIAL HOUSING: A MAJOR PLAYER now turning its attention to the market for existing homes. was particularly buoyant in 2018. This strong market was The group is active in a number of regions where its activities refl ected in the group’s home lending activity during the year.take various forms: REAL ESTATE DEVELOPMENT With €234 billion in outstanding home loans, the group is- i t has capital stakes in around 40 subsidized housing the third-largest residential lender with amarket share of organizations (ESHs); FOR THE REGIONS close to20%. It prefers a direct approach, recommendations- i t contributes its expertise in social housing sales through and service quality, supported by a short and responsive subsidized home-buyer loans; la Soderec, a national Crédit Mutuel subsidiary, works with real estate decision-making process. - i t is a close partner of social housing cooperatives for fi rst-time contractors in the public and private sectors. home-buyer construction programs (fi nanced through tenant home purchase schemes, interest-free loans, etc.) and for Well-known throughout the country, Soderec is developing its business with new projects such as the University of Nîmes’ cohousing support programs; “student hub”, a care home for the elderly in Montrouge and a school campus in Bordeaux. Soderec is also developing - i t works with the federation of local public enterprises (EPLs), an ambitious real estate development program in the port of Granville for the Département de la Manche. which represents in particular the 188 real-estate EPLs who BORROWER’S INSURANCE: between them manage 549,000 homes. The year 2018 also saw the delivery of various projects, including the Lycée de La Mûre, the Morteau fi re station, regional offi ces for the CNFPT in Montpellier and Orléans, a school campus in Couëron, a long-term care unit in Boulogne-Billancourt, MUTUALIST VALUES It is also a long-time partner to the French agency for housingimprovement (ANAH).a central food production unit for Metz-Thionville Regional Hospital and the new hospital in Obernai. REAFFIRMED The Constitutional Council confi rmed on January 12, 2018The group also offers – through all its specialized subsidiaries – that all consumers have the right to change their borrowerall housing-related services and products. insurance policy every year. Land development, real estate development, rental property management and real estate agency services... This was the occasion for the Crédit Mutuel group* to this comprehensive range of services is now offered to bothretail customers and professionals.LOCAL AUTHORITIES show its mutual values more clearly than ever, particularly by maintaining medical clearance for borrower insurance in the caseof a new loan (the only insurerto doso A GROUP COMMITTED TO THE COMMUNITY in the market) and by offering genuine all-risks insurance For almost 40 years, Crédit Mutuel has been an on-the-ground partner to local authorities. that excludes no occupation or sport. It shares its fi nancing expertise and services with them to help manage municipalities, intercommunity cooperation bodies, departments The group offers insurance products that will not leave and regions. policyholders high and dry. It guarantees access to credit for all its customers while As a decentralized banking group, it is deeply committed to local economic and social development, and as such a natural partner limiting excessive pricing practices so that the cost of to the main civic decision-makers via its specialized regional teams. A considerable number of elected representatives sit on the boards borrower insurance does not dissuade people from *Excluding Crédit Mutuel Arkéa of its local banks. borrowing. 66 67