Crédit Mutuel Group - 2018 Activity Report THE SERVICES MIX With no shareholders, Crédit Mutuel has only its customers to satisfy. SATISFYING OUR CUSTOMERS IN EVERY WAY 700,000 30 CONSUMER Thanks to its integrated products and services approach, Crédit Mutuel has a particularly diversifi ed BUSINESSES LOANS MILLION offering that simplifi es life for all its customers. Trust, a personalized relationship, simplicity and 474,000 transparency: thanks to our comprehensive rangeof expertise and personal advisors, every PRIVATE customer can fi nd the solution that suits them best. To be the bank of the future we must be able CUSTOMERS CUSTOMERS WITH CAR LOANS to span every range, without a single false note. REMOTE SURVEILLANCE 22% OF THE FRENCH NEW/EXISTING FACTORING REAL ESTATE MARKET DIVERSIFYING SERVICES: A KEY STRENGTH FOR BUSINESS DEVELOPMENT Interview with François Haessler, Chairman, Euro Protection Surveillance, established 1986 How do you explain that EPS has become a leading player in remote surveillance? CRÉDIT MUTUEL F.H.: EPS was created in 1986 to offer home protection services to Crédit Mutuel customers. Thanks to its teams and the support provided by Euro Information, EPS masters every aspect of its business from equipment design and software development to operation of services by its surveillance and call centers. Our strategy, focused on innovation and servequipment and services. Alongside this, Crédit Mutuel Alliance Fédérale offers a fi rst-rate distribution network thatice quality, enables us to have the most competitive offer in the market with all-inclusive packages covering TRADES 33 has enabled us to become the leader in remote surveillance in France. MILLION INSURANCE POLICIES Is remote surveillance compatible with banking products? F.H.: Crédit Mutuel Alliance Fédérale fi nances and insures its customers. With EPS’s products, which fi t perfectly into the real estate universe, we protect them. When asked where they would seek information on alarm systems, consumers frequently answer that they would expect to fi nd this type of offer from their insurer or their bank. Remote surveillance is therefore perfectly compatible with our banking products. SMES Your distribution network is mainly linked to that TELEPHONE SERVICES of the Crédit Mutuel group. Is this a brake or an accelerator? 1.9 F.H.: It is unquestionably an accelerator. Our local presence and the quality of the relationship our customer advisors MILLION have with the members and customersact as genuine levers for marketing our offers. Their involvement also infl uences customers’ decision to call on EPS to protect their homes or business. 528,000 TELEPHONE SERVICES CUSTOMERS ASSOCIATIONS ULTRA BROADBAND ACCESS NO. 2 BANK FOR THE FARMING SECTOR 74 75