Crédit Mutuel Group - 2018 Activity Report HELPING OUR EMPLOYEES TO DEVELOP THEIR SKILLS Training: 2.3 a lever for excellence and professional fulfi llment 68,420 MILLION HOURS DEDICATED TO TRAINING EMPLOYEES IN 2018 TRAINED APPRECIATE DEVELOP SUPPORT PROTECT People and jobs are at the heart Skills to meet the needs of tomorrow* Women and men in the digital Our employees and promote quality of the group’s strategy “To prepare for the world of tomorrow, our constant mission is transformation* of life at work (QLW)* Showing appreciation for staff and building their loyalty, diversifyingto develop innovative solutions that employees can easily adopt“We set ourselves the fundamental goal of helping each person“QLW aims to create a virtuous circle of multiple expectations, recruitment and promoting equal opportunity are the main so as to better serve our customers and members. to master the skills they need and ensuring opportunities for promotion challenges of social and professional integration. The aim is always the same: enabling advisors to remain central within the organization. It’s more than just a commitment toin relation to things such as working conditions, recognition, Employee training is a crucial part of tackling the many challengesto the customer relationship, no matter what channel is used.”training – we are betting on a social contract, work/life balance and professional development. facing the group. Frantz Rublé, a desire to give everyone the chance to grow while leavingFollowing a long-term QLW approach requires you to… treat this It enables us to meet the unchanging fundamental need for Chairman, Euro-Information nobody by the wayside.” subject as strategically important for the business.” competence, quality and proximity. Luc Chambaud, Pierre Reichert, Chief Executive Offi cer, Crédit Mutuel de Normandie Chairman of the Executive Board, GACM It’s the combination of the human aspect and digital that will set us apart... *Extracts from “résonance” magazine, issue 14. 56 57