SPECIAL COVID-19 17 “At all levels of the organization, the commitment is remarkable.” usual, in critical times, we have dug into Do you have any noteworthy initiatives remarkable sources of energy to “make and best practices to put forward? it happen” and we have not experienced major cutbacks so far. But the situation More than ever before, the SYNERLAB is to be evaluated on a daily basis and teams are committed in solidarity with we are now in a crisis mode allowing the world and engaged in developing and swift and apt reorganisation to face a manufacturing medicines. Congrats to all new situation. Of course, we should not teams who work under these circumstanc- forget the number one consequence of es! Our PHARMASTER site, dedicated to this crisis: the tollpaid by some, even if sterile non-injectable liquid forms, is fight- few, of our employees who lost a loved ing Covid-19 by mobilizing/manufacturing one. This is immensely sad and we are hydro-alcoholic solutions for associations trying to be as supportive as we can to for disabled in France, nursing homes, help them overcome their loss. Even if various companies & hospitals (on request far less dramatic,we have a lot of our of the Regional Health Authority). employees in Alsace who were either struck by Covid-19 or had to look after What lessons for the future? their children at home thus considerably altering their normal way of life. Prioritize. Back to pragmatism and funda- mentals. What comes first is care for our What was the reaction of your people but also care for our clients. Caring employees? for our clients, we care for their patients and by doing so we care for our people Fantastic. Their commitment is spotless because at the end of the day, we are all and they need to be given credit for what patients to be. Never lose the aim: a cri- we are doing right now. Some of them sis is a circumstantial event but running were afraid of the virus and I believe our a Group is a lifelong mission. As a leader culture allows them tovoicetheir ncrs.co en Ibelieve you need to keep in focus with This is key: feeling they have a right to saywhat is going to come next while making what they feel gives us the opportunity to sure you manage the day-to-day morale tailor our response adequately. through the crisis.