SPECIAL COVID-19 15 and maintain security inventories, adapt production and deliveries, speed up processes. As of today, the most critical points were “We got dozens of and stillare with logistics and critical suppliers. We continue to monitor closely letters of encourage- the availability of raw materials, spare ment from our clients parts and key services. After the brutal interruption due to the “confinement” or who help a lot.” lockdown, new risks may come from the financial difficulties affecting our partners. After facing crisis,something probably even more difficult is to come: manage an uncertain and disrupted environment over months, not only days. What was the reaction of your employees? What lessons for the future? They have been fantastic! In spite of uncer-That’s of course too soon to know. But we tainty, surprise and legitimate anxiety, they allanticipate that there willbe a “before” all reacted positively to get organized and and an “after” the C-19. maintain activity. At SGD Pharma there is a real consciousness of what means working For the time being, this crisis strengthens for the health sector. There is pride, commit-our conviction that, in our business, we ment. Their job make senseparticul, ary ins lhave to go to even more strict pharma these critical moments. We got dozens of standards. We confirm or accelerate letters of encouragement from our clients our quality-related investment plans and who help a lot. We work of course with R&D programs, notably on automated neighboring hospitals,municipalities and inspection capabilities. We work as well associations with protection equipment on more affordable products, custom- donations. In this situation, the man- ized service, guaraneed availabilityoft agement’srole is crucial as well:we did stocks. Glass Pharmaceutical packaging thejob by anticipating some key points, willrequire a strong focus. For the rest, such as masks availability. But empathy, this terrible experience reminds us how intense communication, attention paid fragile the human being can be. But I am to personal issues, are as important as convinced that it willshow as well how managing health protection, organization strong we can be when joining forces in and production. difficult moments.