INTERVIEW Bruce Vielle, Groupe Synerlab’s CEO “As a leader, I believe you need to keep in focus Were you prepared for such crisis? with what is going We have had a business continuation planto come next.” in place for the past few years. This is a simple tool, sharedby all,which helps frame the mentalities and anticipate. The Covid-19 crisiswas the opportunity to test the plan and see how we can improve it. We have a strong network of health and What impact did the crisis have on safety officers who knew each other wellyour organization? and were well trained. We also have mostly constructive exchanges with our unions.On the actual manufacturing, we can say: And a sound and reassuring set of valuesso far so good. As a team we managed to to build upon when addressing difficultmaintain 85% of our expected production. times: at all levels of the organization, theWe received a strong positive feedback commitment is remarkable. Nobody was from our employees when it comes to an- prepared for such a crisis but I can sayticipating their leave dates and only when that Synerlab managed a fast turnaroundnecessary we put some of our support to face difficulties. functions in partialunemployment. As