SPECIAL COVID-19 13 preventive measures recommended by the supply continuity to our customers, the World Health Organization and by the thus ensuring the continuity of the entire Italian Ministry of Health. We have creat- pharma supply chain. ed additional compensation to cover the time required to apply safety procedures Do you have any noteworthy initiatives to daily operations (e.g. allowing socialdis-and best practices to put forward? tancing during breaks and shift changes) and a specific health insurance for all the When we realized how critical was the sit- employees that might be affected by the uation of the local healthcare system we virus. We keep on providing our employees tried to provide support also with donations and customers with clear and transpar- and providing containers for sanitizing ent information, making them aware of liquid to local public institutions. We think the situation on a daily basis. On top of that every public administration should this, we are constantly in touch with our develop a comprehensive emergency plan suppliers and logistic providers to ensure specifically related to manage this type of the efficiency of our supply chain. situation, providing a specific role also to private companies in order to allow them What was the reaction of your to be more reactive and helpful than in employees? this specific case. Initially the crisis provoked a very bad What lessons for the future? psychological impact as it was difficult to provide clear information on what to expect We have at least three takeaways from and media were unable to convey the es- this crisis. First, in a situation like this it sential information. As I already told, thisis fundamental to provide nconstantad situation is something new for everyone, correct information, not only to all the including media, generating confusion and employees but also to all our stakeholders fear. We tried to keepeverybody constant- as they need to adjust their effort to avoid ly informed with the most updated news the breakdown of the whole supply chain. reported by recognized sources. Then, we learned how to constantly reframe our understanding of what was happening, The situation started to improve as people creating flexible and living plans to be recognized that the company was moving adapted and changed depending on the fast in implementing safety procedures situation. We understood that we should for workers and employees with appropri- never stop thinking forward and imagine ate DPIs. Moreover, as soon as people how to handle the worst possible scenario. realized that our production was essential Third, we learned the importance of taking for bringing vitaldrug and therapies to immediate actions trying to balance the patients, nurses and doctors, employees need of proper planning with the benefit and workers started to feel a sense of of acting even without a complete and pride for their work. It is today import-well-defined plan. The current status of ant to underline that it is thank to the allthe safety measures and procedures extraordinary reaction of allthe Bormioli in place came out step-by-step learning Pharma employees that we can ensure from experience.