Key points of the Crédit Mutuel Group _ March June HIGHLIGHTS Crédit Mutuel named Best Publication of the group’s French Banking Group by results May World Finance With total net income of €3.054 GDPR enters into force. The group won this award for the billion, 2017 confi rms the group’s A vital regulation for protecting our seventhtime forits performances fi nancial solidity. customers’ privacy: our advisors worked and solidity. February Crédit Mutuel: the favorite to meet these newchallenges. Fête de la Musique 2018 December Brand image bank in France Confédération Nationale (2018 Music Day) October Crédit Mutuel returns to the Crédit Mutuel takesst1 prize in the du Crédit Mutuel’s General As offi cial partner since 2009 alongside Enhanced customer screen with two signature fi lms. 2018 Bearingpoint - Kantar TNS Meeting the French Ministry of Culture, ‘Values and differences’ experience for the Casino Customer Relationship awards Crédit Mutuel once again sounded campaign group with Lyf Pay. Promoting research for the 11 tth ime. A meeting that confi rmed national unity This partnership enhanced with and innovation and backed Nicolas Théry, reelected the opening note for all the different In a television and digital media new mobile apps offers customers The Crédit Mutuel Foundation April for another six years as Chairman types of music, refl ecting its values campaign, Crédit Mutuel highlights a services package that combines awards the Cooperative of the Confederation. of sharing and openness. its identity through the special payment, loyalty rewards and Research Trophy. National Sea Rescue Day Bicentenary of the birth of #Fiers de travailler au relationships woven by its advisors. fi nancial services. (Journée Nationale des Frédéric Guillaume Raiffeisen Crédit Mutuel (Proud to November 33rdedition of the Sauveteurs en Mer) Crédit Mutuel paid homage to oneof work at Crédit Mutuel) Crédit Mutuel still no. 1 Victoires de la Musique As offi cial partner of this event, the founders of the cooperative bank Launch of the national employer Crédit Mutuel stands out among French banks Awards Crédit Mutuel reaffi rms its values of through the media and various events. brand campaign in the European stress tests. Posternak-Ifop’s Q4 2018 survey Crédit Mutuel sponsored this solidarity serving the public interest. Crédit Mutuel is top of all the French confi rms Crédit Mutuel as thelaeder major music event for the th17 Seniors Trade Fair Artifi cial intelligence July/August banks in an extreme scenario. in the French banking sector. year in a row. this 20 edition, employeesth is developed at Vivatech. Crédit Mutuel offers For Crédit Mutuel Alliance Fédérale and Merger of Nord Europe AGRIMUTUEL replaces at CNCM and Crédit Mutuel Île-de IBM strengthen their partnership for Assurance (NEA) into AGRISALON. ultra-broadband. France rallied around to discuss the building the bankof tomorrow through Crédit Mutuel’s farming news website The Crédit Mutuel group further subject of “living well at home”. AI solutions at the business lines. Groupe des Assurances diversifi es its services offer with du Crédit Mutuel (GACM) is revamped and changes its name ultra-broadband internet via This merger strengthened GACM’s in a space redesigned to ensure a “The Box” andthe “Box Premier”. position in the French and Belgian simplifi ed user experience. markets. Crédit Mutuel CM11 changes Prodiges - Season 5 its name to Crédit Mutuel As its partner right from the fi rst September program, Crédit Mutuel also struck Alliance Fédérale. the fi rst note for this stirring series. Crédit Mutuel joins the This new name confi rms the dynamic Paylib community, alliance between 11 Crédit Mutuel Death of Michel Lucas a particularly innovative new federations and their local banks, Michael Lucas’s death marks the ‘one-in-all’ payment solution, Caisse Fédérale de Crédit Mutuel disappearance of a great architect available on Lyf Pay. and Banque Fédérative du Crédit Mutuel of Crédit Mutuel, who was a pioneer (BFCM), andall their subsidiaries. in terms of using technology to serve associatheque.fr. people and implementing an ambitious The Crédit Mutuel website dedicated NRJ Music Awards strategy of diversifi cation and growth. to not-for-profi t organizations is Crédit Mutuel strikes the opening note revamped with new services. at this 20th edition. Anecdote Where did ‘Crédit Mutuel sets the tone’ come from? The story goes back to 2002. The bank’s slogan at the time was ‘THE bank you can speak to”. The step across to ‘sets the tone’ came quite naturally. And there it is. *see page 38. 12 13