Key points of the Crédit Mutuel Group _ EXPLORING EVERY POSSIBILITY TO CREATE A BETTER WORLD FOCUS ON Behind the simplicity, fl uidity and practical nature of a solution or service can often “COGNITIVE FACTORY” be found a long work of refl ection and considerable human and technological resources. A SKILL CENTER DEDICATED Crédit Mutuel has successfully structureditself and harnessed the best expertise TO ARTIFICIAL INTELLIGENCE in order to expand the limits of customer relationship interactivity and effi ciency. The group’s technological development also draws on the A way of setting new service standards, making them constantly accessible and Crédit Mutuel - IBM Cognitive Factory based in Strasbourg. T never resting on its laurels. he ultimate aim of this center, currently made up of around 100 employees from Euro-Information and IBM Watson dedicated solely to artifi cial intelligence and its various applications, is to assist customer advisors in their daily work. These teams work 1 + 1 = 3… collaboration together to develop innovative tools for serving customers, When creates added value members and employees, and to construct a factory that will supply music the group with the most cutting-edge cognitive solutions ROUTE DU RHUM 2022 CRÉDIT MUTUEL JOINS on the market. Solutions that are already being used at gives AND TECHNOLOGY: WHEN PATHS CROSS THE PAYLIB COMMUNITY 5,000 local banks and branches in the group’s networks. Crédit Mutuel Alliance Fédérale has embarked on an ambitious «This new application enables the group to offer facilities such At the Cognitive Factory, business line analysts, data analysts, TARATATA 100% LIVE: sporting and technology challenge through its partnership as “Paylib sans contact” and “Paylib en ligne” for settling online consultants, software developers, architects and AI experts design Crédit Mutuel gave the with skipper Ian Lipinski. The future sail boat Crédit Mutuel, purchases made using a PC, tablet or mobile phone without the technological solutions of the future within a secure infrastructure. opening note for a live concert a high-performance monohull, will take part in the major having to enter bank card data, as well as “Paylib entre amis”, version of the TARATATA TV races in the Class 40 circuit. This collaboration combines which enables users to send money to a friend or family member Together, they discover new uses and invent the methods and tools show. A special show in human adventure with cutting-edge technological innovation, using simply their phone number. A new, secure and particularly that will enable their industrialization on a broad scale. The partnership which music and solidarity at the point where Ian Lipinski’s paths and Crédit Mutuel’s innovative ‘all-in-one’ payment solution, available on Lyf Pay. with IBM also allows them to benefi t from feedback from other went hand in hand as all the actions cross. projects around the world and to draw on IBM France’s resources takings were donated to Fondation to boost the team’s operational capabilities. pour la Recherche Médicale to fund cancer research. I am proud to wear (Source: Résonance - Summer 2018) Crédit Mutuel’s colors... My approach in this project is all about innovation and that, to a great extent, is what we have common... Ian Lipinski Ian Lipinski, Crédit Mutuel skipper, with Nicolas Théry and Daniel Baal, Chairman and Chief Executive Offi cer of Crédit Mutuel Alliance Fédérale. 24 25