Key points of the Crédit Mutuel Group _ With no shareholders, Crédit Mutuel has only its customers to satisfy. A SERVICES MIX TO SATISFY 700,000 CONSUMER 30 MILLION BUSINESSES LOANS THE FULL SPECTRUM OF CUSTOMERS’ NEEDS DE CLIENTS 474,000 PARTICULIERS Thanks to its integrated products and services approach, Crédit Mutuel has a particularly REMOTE SURVEILLANCE diversified offering that simplifies life for all its customers. Trust, a personalized relationship, CUSTOMERS CAR LOANS simplicity and transparency: thanks to our comprehensive range of expertise and personal advisors, every customer can find the solution that suits them best. To be the bankof tomorrow we must be able to span every range, without a single false note. 22% OF THE FRENCH EXISTING/NEW FACTORING REAL ESTATE MARKET DIVERSIFYING SERVICES: A KEY STRENGTH FOR BUSINESSES’ DEVELOPMENT Interview with François Haessler, GROUP Chairman of Euro Protection Surveillance created in 1986 How do you explain that EPS has become a leading player in remote surveillance? TRADES 33 MILLION INSURANCE F.H.: EPS was created in 1986 to offer home protection services to Crédit Mutuel customers. Thanks to its teams POLICIES and the support provided by Euro Information, EPS masters every aspect of its business from equipment design and software development to operation of services by its surveillance and call centers. Our strategy, focused on innovation and service quality, enables us to have the most competitive offer in the market with all-inclusive packages covering equipment and services. Alongside this, Crédit Mutuel Alliance Fédérale offers a first-rate distribution network that has enabled us to become the leader in remote surveillance in France. Is remote surveillance compatible with banking products? SMES F.H.: Crédit Mutuel Alliance Fédérale finances and insures its customers. With EPS’s products, which fit perfectly TELEPHONE SERVICES into the real estate universe, we protect them. When asked where they would seek information on alarm systems, consumers frequently answer that they would expect to find this type of offer from their insurer or their bank.Remote surveillance is therefore perfectly compatible with our banking products. 1.9MILLION TELEPHONE SERVICES 528,000 CUSTOMERS Your distribution network is mainly linked to that of the Crédit Mutuel group. Is this a brake or an accelerator? NOT-FOR-PROFIT ULTRA BROADBAND ORGANIZATIONS ACCESS F.H.: It is unquestionably an accelerator. Our local presence and the quality of the relationship our customer advisors No. 2 BANK have with the members and customers act as genuine levers for marketing our offers. Their involvement also influences customers’ decision to call on EPS to protect their homes or business. FOR THE FARMING SECTOR 32 33