The pandemic has had a huge impact on people’s lives. These figures demonstrate how we supported members and their families throughout an incredibly challenging year. COVID-19 affected a diverse range of our members, across different ages and genders, highlighting the importance of having a comprehensive protection plan in place. Almost a quarter of claims were from those under the age of 60. Despite the diversity of claims, there were still a number of key trends that could be seen from our claim statistics. COVID-19. How we helped our members during the pandemic. We paid over £4m in COVID-19 related claims in 2020 £4,070,000 paid in total across Life Cover and Serious Illness Cover The majority of COVID-19 Life Cover claims were in our eldest members and were most common in men. 9% of our Life Cover claims were COVID-19 related, our fifth largest cause of claim This is significant given men represent only approximately 53% of our members 24% of COVID-19 related claims were for members aged below 60, highlighting the importance of Life Cover for younger clients. See timeline of COVID-19 related Life claims See timeline of COVID-19 related Life claims 68% of COVID-19 Life Cover claims were for men and 0 1 2 3 4 5 6 7 8 9 0 0 1 2 3 4 5 6 7 8 9 0 32% were for women 0 1 2 3 4 5 6 7 8 9 0 0 1 2 3 4 5 6 7 8 9 0 The majority of our COVID-19 related claims took place between March and June, peaking in April 2020 COVID-19 related Life claims Dec Nov Oct Sept Aug July June May April March Feb Jan 2020