Customer Experience & Innovation The customer Experience & Innovation program teaches you to design impactful, customer-first experiences using empathy, design thinking, and innovation. Over two weeks, you’ll gain practical skills to understand consumer needs and create engaging experiences that set businesses apart For whom For people who are passionate about understanding customer needs, driving innovation, and enhancing user experience across industries. Main takeaways Capstone project For whom Main takeaways Capstone project For whom Main takeaways In demand skills: master customer first strategies and design thinking Hands-on experience – apply customer journey mapping and innovation in real-world workshops Career edge: gain tools that are highly sought after in customer centric industries Capstone project For whom Main takeaways Capstone project The final presentation involves teams presenting their projects, highlighting customer journey mapping, stakeholder engagement, and problem-solving. Teams will showcase how they identified pain points, defined the problem, and developed solutions through ideation, prototyping, and feedback. They will present refined prototypes, discuss feasibility, and make a business case, demonstrating their ability to apply CX and innovation principles in real-world scenarios.