AIRBUS HELICOPTERS MALAYSIA NAKANIHON AIR 2 Independent Service Centres 2 Independent Distributors 12 Independent Service Centres 2 Independent Distributors In their words A sampling of Airbus Helicopters’ network of service and customer centres tell Rotor what it means to be close to customers, especially during times like the current pandemic. Article: Heather Couthaud EUROPE EUROPE Partner with Airbus for: 40 years “We delivered AOG spares, tech support, MRO services” “We definitely have an advantage having our facilities in Subang as we are able to support our customers in Malaysia and the APAC region. Travel to most of our customers ranges from 3 to 6 hours, making our customer centre strategic for the region. We provide technical support to operators in China, Indonesia, Taiwan, Korea, Japan and other APAC countries. There is no language barrier between our teams and our customers locally or within the region. As our operations are considered essential services, we were allowed to operate during the pandemic. We delivered AOG spares, tech support, MRO services. We even managed to do our first virtual helicopter acceptance for the region. With the travel restrictions, we have had the advantage of being on the same time zone to be able to provide virtual support. By remaining operational during the pandemic, we have given our customers the reassurance that they can depend on us.” Gerard Pau, Managing Director AIRBUS HELICOPTERS MALAYSIA Supports: Asia-Pacific region, for operators including Royal Malaysian Air Force, Navy and Police; Maritime Enforcement Agency; and civil and private entities.