1 Airbus Helicopters has 29 customer centres (or subsidiaries). Featured articles Draw me a network Despite the difficult economic situation around the world, the Airbus Helicopters network continued to develop in 2020. The integration of new service centres, such as Helisul in Brazil, Østnes Helicopters in Norway or Microflite in Australia, made it possible to expand the network and broaden offers to operators. 2 The network of independent service centres Airbus Helicopters has 29 customer centres (or subsidiaries). These are entities owned by Airbus Helicopters. Most of them are also certified maintenance operators and some have integrated industrial activities into the company organisation model. Beyond proximity to customers, their mission also has an impact on aircraft sales, maintenance or repair services. The customer centre represents Airbus Helicopters at a customer level, providing the same service, expertise and discipline as the parent company. Like Airbus Helicopters Inc. in North America, the first customer centres appeared in the 1980s to highlight Airbus Helicopters’ proximity to its customers and facilitate access to all markets. This network of customer centres today covers every continent. The network of independent service centres Airbus Helicopters has 64 approved independent service centres around the world. They provide maintenance and repair services to customers in line with Airbus quality requirements. They effectively complement the customer centres. In addition to their compliance with local regulatory requirements, these service centres also meet additional qualification, training and discipline requirements of Airbus Helicopters. This level of quality is sanctioned by a certification and Airbus Helicopters certificate, synonymous with greater operational safety. Airbus Helicopters’ objective is to ensure greater flexibility of operations, with a system where service centres are able to serve as one-stop shops for the entire range of services (maintenance, repair, support, training and even sales if they choose…).