ARRIVING IN PARIS BY AIR Before you leave: inform the air carrier of your requirements when you book, or at least 48 hours in advance. When you buy your ticket, you must fill in an INCAD form (Incapacitated Passengers Handling Advice) and have it signed by your doctor, who will decide whether or not they can authorize your journey. For your safety, the airline company can insist that you be accompanied. If you travel with Air France, you can request the assistance you need online. You can also contact Saphir, Air France’s free booking assistance service for travellers with disabilities. Service Saphir 09 69 36 72 77 www.airfrance.fr (contact form) Information and contact details for Saphir (according to your country) www.airfrance.fr, rubric Information/Preparing your trip/Health and passenger assistance Paris Aéroport ensures that assistance is given to you from your arrival at Paris – Charles de Gaulle and Paris – Orly airports to your means of transport to Paris, as well as getting you seated on your return aircraft. Indicate your arrival, either via the telephone intercoms or at the check-in desks of your airline company. Paris Aéroport 39 50 (€0.35/min) and +33 (0) 1 70 36 39 50 from abroad www.parisaeroport.fr (contactform) For travel between the airports and Paris, the shuttle coaches Le Bus Direct Paris Aéroport are available to all passengers. Vehicles and stops are accessible to people in wheelchairs. Le Bus Direct Paris Aéroport 0 810 81 20 01 (€0.12/min + cost of a call) www.lebusdirect.com (contact form) BY TRAIN The SNCF (French national railway company) makes travel easier for people with a disability with its free Accès Plus service. This service at the station to meet and then accompany them to and from their train must be booked at least 48 hours before departure. Accès Plus 0 890 640 650, from 7am to 10pm, 7/7 (€0.12/min + cost of a call) www.oui.sncf/services/ acces-plus (booking form) or accesplus@sncf.fr, or go to SNCF ticket offices and shops. Trains can be boarded by a mobile ramp or a special lift apparatus. On board, TGV trains have dedicated areas reserved for people in wheelchairs. If you are travelling by Eurostar, arrive 45 minutes before the train departure time and speak to the staff, who will help you to board and alight from the train. 04 siraP ed soporéA / oidutS ooZ ©rt