FAIR TRADE AGREEMENT
circumstances, you will be advised to check that you have exhausted comparable package of equivalent or superior quality, if available,
your remedies against the credit card company. or an alternative package of lower quality, if available. You may then
transfer payment made in respect of the original package to the
7. When do I need to pay for my holiday and how much? alternative package. If the cost of the alternative package is less than
We reserve the right to alter the prices of any of the packages that the original package, the difference in price will be refunded. We will
we advertise. At the time of booking you will be told the current price also pay compensation as set out below. Should the price of your
of the package. You can book by paying a deposit for each person holiday go down due to the changes mentioned above, by more than
named on the booking. You will be told at what point in time you will 2% of your holiday cost, then any refund due will be paid to you after
become committed to a booking, but we are not committed to the deduction of an administration fee of £1 per person.
booking until such time as we provide you with our confirmation of
booking. Our commitment is always conditional upon any balance Please note that travel arrangements are not always purchased in
being paid before the dates listed below. local currency and some apparent changes have no impact on the
price of your package due to contractual and other protection in
The balance must be paid to Ulsterbus Tours at least 4 weeks before place.
the holiday departure date (8 weeks for Continental Tours and 12
weeks for Air Tours). If you use a Travel Agent they may require you to 10. Can I change my holiday arrangements?
pay them earlier than this date and they will advise you separately of After we have issued our booking confirmation we will do our best
their balance due date. to accommodate any changes you may wish to make but we cannot
guarantee to do so.
If you book within these times, you must pay the full holiday cost
at the time of booking. Any changes must be notified to us in writing and signed by the
person who signed the booking form. If we are able to make the
If you do not pay the outstanding balance for your package on or changes an amendment fee of £10 will be payable plus any additional
before the date when it is due we may cancel your booking and you charges if you are buying a more expensive holiday.
will be required to pay the cancellation charges detailed below. The
date of cancellation will normally be the date on which we receive Some arrangements, like particular types of tickets, cannot be
your written confirmation that you intend to cancel or 15 days after changed without paying a cancellation charge of up to 100% of the
the balance due date, whichever comes first. cost of the ticket.
Deposit per person £50 for UK and Ireland tours, £150 for Continental 11. Can I transfer my booking to someone else?
tours and £250 for Air Tours. You can transfer your booking to someone else provided you
give us reasonable notice. This person must be able to satisfy all
Where optional items are purchased as part of the package, these the conditions for the package and a change cannot normally be
are payable on the balance due date except where items, such as made later than seven days prior to departure. We will make an
theatre tickets, have been specifically purchased for you. In this case administration charge of £10 per booking for every transfer we make
the cost will be payable at a separate date notified to you and will not plus any reasonable additional costs caused by the transfer. You
normally be refundable unless we obtain a refund from the supplier will remain responsible for ensuring that the package is paid for by
we use. the balance due date. This is in addition to (and does not affect) the
separate liability of the transferee to us.
8. If I use a travel agent who does my money belong to?
Your travel agent will hold your deposit on your behalf until we issue 12. How can I cancel my holiday?
a confirmation of your booking. The agent then holds this money on You, or any member of your party, may cancel at any time provided
our behalf. The agent holds the balance you pay on our behalf until that the cancellation is made by the person in whose name we
the date the balance is due. The agent will then forward the balance issued the confirmation of booking and is communicated to us in
to us. writing via the office at which you made your original booking. You
will have to pay cancellation charges set out in the scale below to
9. Can you change the price of my holiday after you have issued the cover our estimated loss resulting from the cancellation. If you are
booking confirmation? insured against cancellation you may be able to recover the charges
Yes we can, but only in very limited circumstances and not within 30 from your insurers. Your cancellation will take effect from the date
days of your departure. The price of your package can be varied due when either the travel agent or we receive your written confirmation
to changes in: of your cancellation. You must also return any tickets or vouchers
that you have received. A reduction in room occupancy may increase
• transportation costs such as fuel and/or fuel tax, ferry operator the charges for the remaining passengers by the application of
fares and tolls, embarkation or disembarkation fees at terminals; supplements for low occupancy of rooms.
• exchange rates applied to the particular package booked; or
• dues and taxes including changes in VAT or any other 13. Scale of cancellation charges
Government imposed charges. Period before departure Cancellation charge
that cancellation expressed as a percentage
In the case of any variation described above, any increase equivalent is notified of the total holiday cost
to 2% of the price of your package, which excludes insurance
premiums and any amendment charges, will be absorbed. An UK Continental
administration fee of £1 per person will be paid by you. If this means 43-days plus Loss of Loss of
that you would have to pay an increase of more than 10% of the Deposit Deposit
price of your package before increase, you may cancel it and receive only only
a full refund of all monies paid, except for any amendment charges. 42 to 28-days 30% 30%
We will consider an appropriate refund of insurance premiums paid 27 to 14-days 50% 50%
if you can show that you are unable to transfer or reuse your policy. 13 to 7-days 60% 100%
Should you decide to cancel for this reason, you must exercise your 6-days to day of 100% 100%
right to do so within 14 days from the issue date printed on your departure or later
revised invoice. Alternatively, you can accept an offer of an alternative
98 Fair Trade Agreement www.ulsterbustours.com