FAIR TRADE AGREEMENT
Ulsterbus Tours of The Travel Centre, Europa Buscentre, Glengall St., entity in favour of the BCH Group for it to use to provide protection for
Belfast BT12 5AH (“we”, “us” and “our”). your package money in the unlikely event that, for financial reasons,
we can’t carry out our booking obligations to you.
1. Does this Fair Trade Agreement apply to my booking?
Yes, if you are booking a ‘package’ to which the Package Travel, Financial Protection for Air Tours – When you buy an ATOL protected
Package Holidays and Package Tours Regulations 1992 apply and flight or flight inclusive holiday from us you will receive an ATOL
which does not comprise a flight, but not otherwise. Certificate. This lists what is financially protected, where you can get
information on what this means for you and who to contact if things
In brief, those Regulations apply to a booking of at least two of the go wrong.
following components when sold or offered for sale at an inclusive
price and when the service covers a period of more than twenty-four We, or the suppliers identified on your ATOL Certificate, will provide
hours or includes overnight accommodation: you with the services listed on the ATOL Certificate (or a suitable
alternative). In some cases, where neither we nor the supplier are
• transport, able to do so for reasons of insolvency, an alternative ATOL holder
• accommodation, may provide you with the services you have bought or a suitable
• other tourist services not ancillary to transport or accommodation alternative (at no extra cost to you). You agree to accept that in
and accounting for a significant proportion of the package. those circumstances the alternative ATOL holder will perform those
obligations and you agree to pay any money outstanding to be paid
2. Why should I read this page? by you under your contract to that alternative ATOL holder. However,
Because it is very important. Our Fair Trade Agreement forms a key you also agree that in some cases it will not be possible to appoint
part of our agreement with you because it not only comprises the an alternative ATOL holder, in which case you will be entitled to make
booking terms and conditions for the booking of your package, but a claim under the ATOL scheme (or your credit card issuer where
also the Consumer Guarantee (described below) from the Bonded applicable).
Coach Holidays Group (“BCH Group”), part of the Confederation of
Passenger Transport UK, providing protection for the money you pay If we, or the suppliers identified on your ATOL certificate, are unable
to us for the booking should we go out of business. Both the booking to provide the services listed (or a suitable alternative, through an
terms and conditions and the Consumer Guarantee, together with alternative ATOL holder or otherwise) for reasons of insolvency, the
the confirmation of booking we give you at the time we commit to Trustees of the Air Travel Trust may make a payment to (or confer a
your booking for you, together make up the legally binding contract benefit on) you under the ATOL scheme. You agree that in return for
between you as the lead name making the booking, anyone else in such a payment or benefit you assign absolutely to those Trustees
your party and us. any claims which you have or may have arising out of or relating to
the non-provision of the services, including any claim against us, the
When you make this booking as the lead name you undertake that travel agent (or your credit card issuer where applicable). You also
you are 18 and have the authority to accept, and do accept, on behalf agree that any such claims may be re-assigned to another body,
of your party the terms of this Fair Trade Agreement. The contract is if that other body has paid sums you have claimed under the
made subject to the terms of these booking conditions which are ATOL scheme.
governed by the law of Northern Ireland.
5. BCH Group Consumer Guarantee
Please ensure that you take a few moments to study them as they set The Bonded Coach Holiday Group guarantees to you that in the event
out what responsibility we each have under the contract. Reading it of our failure through insolvency to provide your package as booked,
now may help you avoid problems later. BCH Group will:
This Fair Trade Agreement and the Consumer Guarantee will not apply • wherever possible, arrange for your package to be completed;
to any booking involving any type of flight. Instead, if you are booking
a holiday which includes a flight, you will be supplied with the full • where failure occurs after your package has begun, arrange for you
booking conditions of the ATOL holder arranging your holiday with and those in your party covered by the booking to be returned by
whom you have a contract. Your booking agent will have a copy or an appropriate means of transport to their UK area of departure;
alternatively you can request one prior to booking your holiday.
• if the package cannot be completed as booked, to reimburse your
3. How and when do I make this contract with you? booking-payments received by us, provided that BCH Group will
You can make a contract in a number of ways. You can call into our first take in to account and withhold an appropriate amount if
office, write to us, phone or email, use an approved travel agent or any part of the service has already been provided (including any
book online at www.ulsterbustours.com substituted service).
Whichever way you contact us the contract between us is made If you have paid all or any part of the holiday with a credit card,
when your booking is entered on our booking system and a booking you should apply for a refund from your credit card provider.
reference number is produced. At that moment the contract between
us begins. In the event that you are to be reimbursed under the BCH Group
consumer guarantee, you will be asked to assign absolutely to BCH
We will send you a confirmation booking within seven working days. Group any right, claim or cause of action which you may have arising
Please check this confirmation very carefully to ensure all the out of or connected with the subject matter and will be asked to
information is correct and tell us, or your agent, immediately of assist BCH Group in any claim brought by them connected with the
any errors. subject matter.
4. How is my money for the package I book protected? 6. Payments by credit card
Your money is protected by the Consumer Guarantee described below If you made payment for the booking of any services using a credit
and provided to you by the BCH Group. card it is likely in many circumstances that you have recourse against
the credit card company in the event of services not being supplied in
This is possible because we subscribe to the Code of Conduct of the whole or in part due to the supplier’s financial failure. In those
BCH Group, which requires us to take out a bond from a financial
www.ulsterbustours.com Fair Trade Agreement 97