FAIR TRADE AGREEMENT
or promptly notified of any development, change or deterioration however, pass information on to any person not responsible for part
occurring after booking. On occasions, the decision to cancel can of your travel arrangements. This applies to any sensitive information
only be made at the time the person concerned joins the coach/ that you give to us such as details of any disabilities or dietary/
holiday for the first time as it may only be apparent at this stage religious requirements. If we cannot pass this information to the
that their disability or medical condition cannot be accommodated. relevant suppliers, whether in the EEA or not, we cannot provide your
Any customer affected by a disability or medical condition must booking. In making this booking, you consent to this information
ensure they have notified this to their travel insurers, and that their being passed on to the relevant persons. Please note that where
travel insurance will cover it. As it is a condition of booking that information is held by your travel agent, this is subject to your agent’s
all customers have adequate and appropriate travel insurance, own data protection policy. Your data controller is Mr Sean McGreevy.
we are entitled to insist on evidence that the disability or medical You are entitled to a copy of your information held by us. If you would
condition is covered. We want you to enjoy your package and will try like to see this, please contact us. We retain your full contact details
to help you select an appropriate trip. If you need advice or further and other information in secure files and electronic storage facilities.
information either you or your booking agent should contact us and We may use this information to contact you by mail, telephone or
we will make arrangements to meet our Accessibility Manager. electronic means. We may provide you with details of other goods
and services including those of selected third parties. If you do not
31. Special requests wish to receive further information about products and services from
If you require a special diet please tell us before booking, or as soon either ourselves or third parties, please write to the data controller.
as you are medically advised, and send us a copy of the diet. We will
notify the hotel or hotels identified in your booking but please note 35. Health and safety on holiday
that some hotels may not have facilities to provide special diets and In some foreign countries, standards of infrastructure, safety and
we cannot be held liable for their failure to do so unless the hotel has hygiene may be lower than those to which we are accustomed in
confirmed in writing that a special diet will be catered for. Where we the UK. You should therefore exercise greater care for your own
think that a hotel is likely to be unable to cope with a special diet, we protection. Further information can be obtained from your GP or
will tell you prior to your booking confirmation being issued so that from your travel agent, who can provide you with the leaflet Health
you can exercise your right to cancel your package booking without Advice for Travellers published by the Department of Health. Some
charge. Any extra costs incurred by you during your package must be people may be at risk from discomfort or deep vein thrombosis (DVT)
paid to the hotel by you prior to departure from the hotel. if they remain immobile on a journey for a long period of time. If
you are planning to undertake a bus or coach journey of more than
You should also detail any other requests, for example, low floor 3 hours you should consult your doctor if you have ever had DVT or
rooms, particular rooms or locations on the special requests section pulmonary embolism, a family history of clotting conditions, cancer
of the booking form (or other method of confirming in writing that or treatment for cancer, a stroke, heart or lung disease or if you have
the request was made). We will pass your request to the relevant had major surgery in the past 3 months. We reserve the right to
supplier but this does not necessarily mean that your request will refuse any booking in the absence of a doctor’s certificate confirming
be fulfilled. If a request can be fulfilled you may incur an extra that you are fit to travel. During the journey we will provide
charge payable either to us or direct to the hotel. Please note that comfort stops as frequently as possible. During these stops you are
requests cannot be guaranteed unless we confirm on your booking encouraged to get off the coach and walk around. Exercise reduces
confirmation that this is a guaranteed requirement. any discomfort which may be caused by periods of immobility. During
any journey you should drink alcohol only in moderation as it leads
32. Single occupancy to dehydration.
Single occupancy of rooms when available may be subject to
supplementary charge as added by respective hotels, and this will be 36. Health
shown on the brochure page. Under normal circumstances most Western European countries do
not require visitors to be inoculated or vaccinated, and at the time
33. Entertainment of publication of this brochure none were required for the countries
Some of our hotels arrange additional entertainment. Where this visited in our itineraries. However, we will indicate any known
is part of the package, details are given on the respective brochure vaccination or other health requirements where possible for each
page. Where it is not specified it may still be available but is at the country to be visited, if the need arises. If you are not sure of the
discretion of the hotel and is not guaranteed. It may be withdrawn if health requirements of the country you are visiting, you are advised
there is a lack of demand or for operational reasons. to check with your own doctor before travelling.
34. Data Protection Act 38. European Health Insurance
In order to process your booking and to ensure that your travel All UK residents travelling to Mainland Europe need an E.H.I.C.
arrangements run smoothly and meet your requirements we, and in order to receive necessary health care while visiting a European
your travel agent, need to use the information you provide such as Union Country or Switzerland. All UK residents are entitled to receive
name, address, any special needs/dietary requirements, etc. an E.H.I.C. – you can apply online at www.ehic.org.uk, by phone on
0845 606 2030, by post or pick up a form and pre-addressed envelope
We take full responsibility for ensuring that proper measures are in at the Post Office.
place to protect your information. We must pass the information on
to the relevant suppliers of your travel arrangements such as hotels, 39. Publication date and details
transport companies, etc. The information may also be supplied to This brochure was printed in the United Kingdom by Ulsterbus Tours
security or credit checking companies, public authorities such as October 2016.
customs/immigration if required by them, or as required by law.
Additionally, where your holiday is outside the European Economic
Areas (EEA) controls on data protection in your destination may not
be as strong as the legal requirements in this country. We will not,
102 Fair Trade Agreement www.ulsterbustours.com