FAIR TRADE AGREEMENT
Copies of these terms and conditions can be made available by our travel insurance but you should have insurance, which is at least
us upon request. as good as or better than the insurance we offer. If you do not have
adequate insurance and require our assistance whilst on holiday,
In the event of any claim being made for personal injury, loss or we reserve the right to reclaim from you any medical repatriation
damage and any liability or obligation being imposed on us which or other expenses which we may incur on your behalf which would
arises as a result of unreasonable behaviour or conduct by you or otherwise have been met by insurers.
any member of your party, we will require you to fully indemnify us
in respect of all sums which we are required to pay arising from your 28. What assistance will you give me if things go wrong when it is not
conduct. your fault?
If you, or any member of your party, suffer death, illness or injury
When you have paid the balance, we will send you or your booking whilst overseas arising out of any activity which does not form part
agent all the necessary labels so that you receive them in good time of your package travel arrangements or an excursion arranged
for your holiday. Certain travel documents may have to be retained by through us in the UK, we shall at our discretion, offer advice,
us and your driver/courier will then issue them to you at the relevant guidance and assistance. Where legal action is contemplated and
time. If you lose a travel document after it has been issued to you you want our assistance, you must obtain our written consent prior
we will require you to meet the direct cost charged by the carrier/ to commencement of proceedings. Our consent will be given subject
supplier for the issue of a duplicate or replacement. Ulsterbus Tours to you undertaking to assign any costs, and benefits received under
reserve the right to modify itineraries to conform with requests from any relevant insurance policy to ourselves. We limit the cost of our
the competent authorities in the United Kingdom and any other assistance to you and any member of your party to £5,000
sovereign state through which the tour will operate. We recommend per party.
that you read the British Foreign and Commonwealth Office (FCO)
advice about your holiday at www.fco.gov.uk 29. Accommodation
Hotel accommodation varies across our programme and among the
24. What happens if I am delayed? geographical areas which we cover. We use hotels ranging from 4
Your travel insurance may cover you for some delays. In addition, stars to small independent hotels. Customers’ attention is drawn to
where you are delayed for more than six hours in any one day, we the star ratings clearly marked beside each one, as these are the
will seek to minimise any discomfort and where possible, arrange for most widely recognised indicator of accommodation standards.
refreshments and meals.
30. Passengers with disabilities and health considerations
25. Is the cost of excursions included in the price? You confirm that you will notify us before you book if you or any
Excursions are included in the price of most holidays and refunds member of your party has a disability so that we may consider what
cannot be made for passengers not wishing to go on these reasonable adjustments we or any relevant supplier should consider
excursions. Admission fees to buildings, grounds and use of guides, in the context of your package.
etc are included in the price of the holiday unless otherwise stated
in the brochure. Optional excursions may be booked and paid for in We want to ensure the arrangements for your package are suitable
resort but these will not form part of your booking. and appropriate. If you have specific needs for equipment (such as
scooters) or medication, or you will need assistance or particular
26. Do I need a passport or travel documents? facilities in the hotel, port or train station, or may have difficulties in
You are responsible for ensuring that you have the correct travel taking part in excursions or boarding and travelling on the coach or
documents. We cannot be held liable for any loss or expense suffered other means of transport you must let us know in advance. We always
by you or any member of your party because of an incorrect passport. endeavour to assist if we reasonably can where additional equipment
needs to be transported in relation to a disability or medical problem.
If you are travelling on a Continental Holiday you will need to However, please bear in mind that coaches are subject to overall
have a full 10 year British/Irish/EU Passport which must have a weight restrictions and have limited space to accommodate the
full UK passport valid for a minimum of three months. We strongly luggage of all passengers. Carriage of any equipment is subject to its
recommend that you carry your passport or other photographic individual size, weight and other details, full details of which must be
identification when embarking on any of our tours. provided at the time of booking.
If you are not a resident British/Irish/EU citizen or do not hold a full Should you suffer from any disability or medical condition which may
British/Irish/EU Passport you must seek passport and visa advice affect your or other passengers’ holidays, you must provide full verbal
from the consulates of the countries you plan to visit prior to making and written details at the time you book the holiday, including any
a booking on one of our holidays. specific requirements you have. Additionally, at the time you book
the holiday, you must provide verbal and written confirmation that all
You should note this application for a 10 year passport can take assistance required will be provided by your travelling companion(s).
a matter of months and you should ensure that you make any You must also notify us of any changes or deterioration in the
application for a passport in sufficient time. Details can be found on disability or medical condition, or development of any disability or
www.nidirect.gov.uk/passports or www.dfa.ie/passports-citizenship medical condition after booking. In view of the nature of our holidays,
we regret we must reserve the right to decline any booking or cancel
27. Do I need to take out travel insurance? (in the event of the development, deterioration or change of any
Our tours do not include insurance in the price but a Special Holiday disability or medical condition occurring after confirmation) whenever
Travel Insurance Scheme is available – for details see ‘Holiday we reasonably feel unable to accommodate the needs or restrictions
Insurance’. of any particular customer or where, in our reasonable opinion, the
medical condition or disability of the customer concerned is likely to
If you choose not to take our holiday insurance for your Continental have a significant adverse effect on other customers taking the
European tour, you must take alternative cover, which is as good or same holiday.
better than ours, and provide us with details.
We strongly advise all our customers to take out travel insurance for We further reserve the right to cancel any holiday and impose
all tours to cover medical and repatriation costs, personal injury, loss cancellation charges if we are not fully advised of any relevant
of baggage and cancellation charges. You do not need to take out disability or medical condition at the time the booking is made and/
www.ulsterbustours.com Fair Trade Agreement 101