FAIR TRADE AGREEMENT
In the cases of Collette Worldwide Holidays, Gleneagle and Maritime 19. Hotel facilities
Hotel, and The Royal Hotel, Bray, and where noted, Ulsterbus Tours are Some hotel facilities, such as indoor or outdoor swimming pools
agents of the respective tour supplier. In all other products offered or leisure facilities, may from time to time be withdrawn for routine
herein, Ulsterbus Tours are the principal operator. maintenance or be subject to seasonal availability. The provision
of these facilities is therefore not guaranteed.
17. What do I need to do if I have to complain?
If you have a complaint during your holiday you should tell the 20. No smoking policy
driver/courier/representative at the earliest opportunity so that they Smoking is not permitted on our coaches, this includes E-Cigarettes.
can do their utmost to resolve the problem immediately.
21. Conditions of carriage
If they are unable to resolve the matter to your satisfaction you must When you are travelling on an Ulsterbus Coach you are carried under
notify us in writing within 28 days after the end of the tour. Please the Ulsterbus Limited Conditions of Carriage, a copy of which can be
address your letter to The Manager, Ulsterbus Tours, The Travel provided to you on request.
Centre, Europa Buscentre, Belfast, BT12 5AH and give the tour title and
departure date. When travelling on a ferry or transport provided by any other courier,
the Conditions of Carriage of that carrier apply and are subject to any
If you do not tell us at the earliest opportunity about a problem applicable National Conditions or International Conventions which
giving rise to your complaint we cannot take steps to investigate and may limit or exclude liability. The Public Service Vehicle (Conduct of
rectify it at the time. We will take into account the date you first drew Drivers, Conductors and Passengers) Regulations 1990 as amended
the problem to the attention of our driver/representative or supplier apply to all coaches throughout any holiday in the UK.
when responding to your complaint and it may affect your rights
under this Trading Charter if we have not been able to investigate and 22. Is there anything I cannot bring on the coach?
remedy the situation at the time. We do not allow pets to taken on our tours. Registered Assistance
Dogs will normally be accommodated on UK packages but not on
The Confederation of Passenger Transport UK has an Alternative overseas packages.
Disputes Resolution scheme (ADR) and full details are available from
them. This scheme does not apply to claims that arise mainly in You must not play a radio or music player on a coach.
respect of physical injury or illness or the consequences of any illness
or injury. It can only be used if all avenues of resolution have failed. Consideration must be given to others in the use of mobile phones
and excessive use is prohibited.
18. Coach seating
We will always use our reasonable endeavours to provide a coach 23. Passenger behaviour
to the specification as described in our brochure or advertisement We want all our customers to have a happy and carefree holiday but
but reserve the right to substitute an alternative vehicle should you must remember that you are responsible for your behaviour and
unforeseen circumstances arise. There is a seating plan of the coach the effect which it may have upon others.
for each package, but it is possible that on occasions operational
reasons will require a coach with a different configuration to be used. Ulsterbus Tours reserve the unconditional right to refuse a booking or
We therefore reserve the right to alter a coach-seating plan and terminate a person’s holiday in the event of either you or any member
allocate seats other than those you have booked. of your party being abusive, disruptive or behaving in a way which
in our reasonable opinion, or in that of our suppliers, could cause
Coach seat numbers are shown on your ticket and you retain the same damage or injury to others or affect the enjoyment of their holiday,
seat throughout the tour. Passengers occupying seats other than those or which could cause damage to property or to any Third Party. If this
assigned to them may be asked to change seats. Requests for happens we will have no further obligations or liability to you.
particular seats can be made on most packages when booking but
because allocations are made on a first come, first served basis you Our driver/courier or the authorised official of any accommodation,
are recommended to book early. When your booking is confirmed you visit, amenity or other means of transport used during a tour (eg ship)
will be offered the best seats that are available at that time. If you is entitled to refuse you boarding if in their reasonable opinion you
know someone who may want to book later but sit near you please are unacceptably under the influence of drink or drugs or are being
discuss this with the booking clerk at the time you make your booking. violent, abusive or disruptive. If this happens we will have no further
Specific seats will not be allocated on coaches which operate on obligations or liability to you.
feeder services between joining points and main package departure
points, on coaches which carry out transfers to and from seaports or If you are refused boarding on the outward journey we will regard
on Goldline or Cross Channel Services. it as a cancellation and the full cancellation charges as set out in
paragraph 13 will apply.
The seats on our coaches are approximately 450mm wide (17.71
inches). If you are unable to sit within the space provided by a seat of If the refusal is during the tour or upon the return journey, we have
the above dimensions you must advise us at the time of booking. In the right to terminate the contract without any further obligation to
these circumstances you may, subject to availability, be allocated two you and you will have to make your own arrangements thereafter. If
adjoining seats (subject to payment of any additional charge). this happens, Ulsterbus will not be under any obligation to pay you
any refund or to compensate you for any loss which you may incur.
If you do not provide us with the information at the time of booking,
it may be that on arrival to commence your tour you will be unable You should note that you are responsible for ensuring that you are at
to be accommodated on the coach and we then reserve the right to the correct departure point at the correct time. We cannot be liable
cancel your holiday with the application of full cancellation charges. for any loss or expense suffered by passengers because of their late
arrival at any departure point.
No refund will be made to you nor will any expenses be met and we
will have no further liability to you. All of the hotels and transport which we use have their own terms
and conditions relating to conduct and behaviour and responsibility
for any injury or damage caused to property, staff or customers.
100 Fair Trade Agreement www.ulsterbustours.com