29 • Ensure political and administrative support. Community engagement needs resources: staff, time, and budget. Support from the highest decision-makers (mayor and head of departments) is key. Without them, the road will be rocky. • Institutionalise community engagement and train staff to become competent community organisers. • Know about the communities you want to engage with. • To engage your communities, you need to know who you want to reach. Define which communities you want to involve and think about how to reach them. Ensure ownership of the projects by communities. • The aim is engagement. Thus, support communities in planning and implementing their project ideas, but do not do the project for them – it is about doing it with them. Top Tips More info Rediscovering the Antonine wall Report from a peer learning visit with Central Scotland World Heritage for community development in Central Scotland